I am a 71 year old widow living on a very small social security check. I have been doing surveys fro several years to help supliment my income.
On Aug. 31, 2017 I sent in my request to redeem my 1010 Survey reward points for $10.10 to be deposited in my Pay Pal account. I received an e-mail from Survey Spots stating that there was a problem with my account and it had been locked. They requested additional information which I promptly sent to them.
I then received the same request two more times., to which I again sent them the requested information It is now Oct. 9, 2017 and I this problem still has not been taken care of. They are no longer communicating with me and my account is still locked. Enclosed is a copy of our correspondence: This is the 3rd time I have sent this information to you. Due to hurricane Irma I have lost some of our previous correspondences. I hope this will finally remedy this situation. It is a sorry company that would try to cheat a 71 year old widow out of $10.10.
Here is the requested information - AGAIN for the 3rd time. • Device: Desk top computer • Location: My home - 26044 Kings Rd, Bonita Springs, FL 34135 • Internet and mobile service providers: Fox Fire • Device Manufacturer : Nobilis computer • Operating System and Version : Windows XP My Survey Spot account is under the e-mail address of: nnyLyspyG@aol.com and my Pay Pal account is under the e-mail of VLBSales@aol.com. Your prompt attention to this matter is appreciated. For any more questions I can be reached at 239-992-7856 Respectfully, Vicki L Boyd -----Original Message----- From: SurveySpot Helpdesk To: nnylyspyg Sent: Mon, Sep 25, 2017 7:36 pm Subject: Re: [Ticket#2017092310020011] Frozen account - credit not received Hello Vicki, Thank you for the information you have provided. I have responded to your email on 9/07/2017 after you provided the required information, stating there are missing information that we still need in order for us to proceed. For your account protection and to help us expedite the review of your account, please respond with: • Device (e.g.
desktop computer, laptop, smartphone, tablet, etc.) used when you last accessed your account and/or took surveys: • Location (e.g., you physical location, home, work, etc.) where you last accessed your account or redeemed your rewards and/or took surveys: • Internet and mobile service providers you typically use when cashing out and taking surveys: • Device Manufacturer (e.g. HP, Dell, Samsung, Apple, etc.): • Operating System and Version (e.g. Windows 10, Mac OS X, Android 6.0 Marshmallow, iOS 7, etc.): We appreciate your patience and cooperation. Kind regards, Gabrielle Mae SurveySpot Helpdesk Follow SurveySpot on 09/23/2017 11:20 - Vicki L Boyd wrote: To Whom It May Concern: On September 7, 2017 I tried to redeem 1010 points to my Pay Pal account. I received a notice that there was a problem with my account. I do surveys under the e-mail address of nnyLyspyG@aol.com; however my Pay Pal account is under VLBSales@aol.com. A day or two later I received an e-mail from your company asking for various information regarding this account, which I quickly responded to and sent the asked for information. Since then I've been unable to get to any of my accounts due to hurricane Irma and not having any electricity, phone service, internet, etc. Yesterday I was finally able to access all my accounts again and checking my Pay Pal account I noticed that I still had not be credited with my rewards from your company.
I am a 71 year old widow, living on a very limited retirement income. I do surveys to help supplement my meager income. I enjoy doing your surveys and have spent many hours doing your surveys. As a reputable company I would expect that you will honor your part of our agreement when I signed up to do your surveys.
Your prompt attention to this matter will be greatly appreciated. I would love to speak person to person to someone in a responsible position to handle this problem. My phone number is 239-992-7856. Thank you. Vicki L Boyd
Reason of review: Problems with payment.
Monetary Loss: $10.
Preferred solution: Deliver product or service ordered.